Managing Customer Pickup Instructions

How to Add Instructions for Customers Picking Up Orders

Providing a smooth pickup experience is just as important as preparing great food. In the KloudEats ADMIN dashboard, the Customer Pickup Instructions setting gives you an easy way to communicate key details to your customers at the time of order. Whether it’s telling them where to park, or what to do upon arrival, these instructions help minimize confusion and speed up the pickup process.

This article walks you through how to add and update pickup instructions so your team can focus on service, and your customers can enjoy a seamless experience every time they order.

Steps to Add Pickup Instructions

Step 1: Log in to your KloudEats ADMIN dashboard.

Step 2: On the left-hand side column, click on the 'Settings' section.

Step 3: Select the 'Customer Pickup Instructions' page.

Step 4: Enter the instructions in the box under 'Edit Customer Pickup Instructions'.

Step 5: Click the 'Submit' button to save the instructions.

In Summary

The Customer Pickup Instructions feature is a simple but essential tool for any restaurant offering pickup services. With just a few clicks, you can ensure that customers receive clear guidance on how to collect their orders and thereby reducing wait times, eliminating miscommunication, and enhancing overall satisfaction.

Whether your pickup process involves curbside delivery, calling upon arrival, or using a designated pickup window, these instructions let customers know exactly what to expect. By regularly updating this field to reflect any changes in your process, you’ll provide consistent, hassle-free service.

If you need help writing effective instructions or want support making changes, our team is here to assist at support@bestpos.io. Keep your operations running smoothly and your customers happy with a few clear lines of direction right inside your ADMIN dashboard.