Order Issues - Cancel A Confirmed Order

Welcome to KloudEats Merchant Tutorial, where we walk you through the process of canceling a confirmed order. We understand that situations may arise when you need to cancel an order, and we're here to guide you through the steps.

Step 1: Select the Order to Cancel

First and foremost, you'll need to identify and select the order that you want to cancel. This ensures that you're working with the correct order in question.

Step 2: Tap on the "Issues with Order" Button

With the order selected, proceed by tapping on the "Issues with Order" button. This button is your gateway to resolving any issues or making necessary adjustments related to the order.

Step 3: Cancel the Order

Once you've accessed the order details, look for the "Cancel Order" option. Tap on this option to initiate the cancellation process.

Step 4: Confirm Cancellation

A prompt will appear, asking if you're sure you want to cancel the order. To proceed with the cancellation, choose "Yes." This confirms the cancellation and ensures that the order is no longer active.

By following these straightforward steps, you can successfully cancel a confirmed order when the need arises, providing a seamless experience for both you and your customers.